CA auto customers to receive notification on Personal Auto Customer Relief Refunds

Eligible California personal lines auto customers will begin receiving notification about their Personal Auto Customer Relief Refunds this week.

We know that COVID-19 has presented a unique challenges to many people. We also know that fewer drivers are on the road and fewer miles are being driven. This means fewer accidents which is why the Personal Auto Customer Relief Refund offers 15% refund on two months of auto premium, based on the policyholder’s premium amount as of April 7, 2020.

What you need to know

  • Refunds will be made through their most recent payment method or by check if they cannot be processed electronically
  • Customers will be directed to contact their agent if they want to make any updates to their policy information including mileage estimates
  • As a Safeco agent you can access pertinent customer policy information and make any needed updates through Safeco’s Change Tool™ on

For the most up to date information, visit the dedicated COVID-19 resources page. Thank you for your continued partnership.